Refund & Cancellation Policy

1. Overview

At AnkJyotii, we are committed to client satisfaction. This Refund and Cancellation Policy outlines the terms under which you may request a refund or cancel your order.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all our paid numerology reports:

• You can request a full refund within 7 days of purchase
• Applies to Full Report (₹456) and Premium Report (₹899)
• Preview Report is FREE - no payment required, hence no refund applicable
• No questions asked - your satisfaction is our priority

3. Refund Eligibility

3.1 Valid Refund Requests

You are eligible for a refund if:

• You did not receive the report via Email or WhatsApp within 24 hours
• The report contains significant technical errors or is unreadable
• You are dissatisfied with the report quality
• You were charged incorrectly
• You placed a duplicate order by mistake
• The report was not generated in your selected language

3.2 Non-Refundable Situations

Refunds will NOT be provided if:

• More than 7 days have passed since purchase
• You provided incorrect information (wrong date of birth, email, etc.)
• The report was delivered successfully but you changed your mind after 7 days
• You disagree with the numerological interpretation (subjective opinion)

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected]
2. Provide your order details:
   • Order ID or Transaction ID
   • Email address used for purchase
   • Reason for refund request
3. Our team will review your request within 24-48 hours
4. If approved, refund will be processed within 5-7 business days

5. Refund Processing Time

• Approval: Within 24-48 hours of request
• Processing: 5-7 business days after approval
• Credit to Account: Depending on your bank/payment method (typically 5-10 business days)

Refunds will be credited to the original payment method used during purchase.

6. Cancellation Policy

6.1 Before Report Delivery

You can cancel your order and receive a full refund if:

• The report has not yet been generated and delivered
• You contact us within 30 minutes of placing the order

6.2 After Report Delivery

Once the report is delivered, cancellation is not possible. However, you can still request a refund under our 7-day money-back guarantee.

7. Technical Issues

If you experience technical issues:

• Report not received: Check spam/junk folder first. Contact us within 24 hours for re-delivery
• Unreadable PDF: We will re-send the report immediately
• Incorrect information in report: If due to our error, we will provide a corrected report or full refund

8. Partial Refunds

In some cases, we may offer partial refunds:

• If you received a Preview Report but wanted a Complete Report
• If there were minor errors that did not significantly impact the report quality
• At our discretion based on the specific circumstances

9. Client Support

We are committed to resolving issues promptly. Before requesting a refund, please contact our support team:

• Email: [email protected]
• WhatsApp: +91 90493 20313 (24/7 support available)
• Response Time: Within 24 hours

Many issues can be resolved without a refund, and we're here to help!

10. Payment Gateway Issues

If you were charged but did not receive an order confirmation:

• Wait 24 hours as some transactions may be delayed
• Check your email (including spam folder) for order confirmation
• Contact us with your transaction ID/reference number
• We will investigate and either deliver the report or process a refund

11. Dispute Resolution

If you are not satisfied with our refund decision:

• Contact our client support team for escalation
• We will review your case with senior management
• A final decision will be made within 3-5 business days

12. Changes to Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the modified policy.

13. Contact Us

For refund requests or questions about this policy: